I had a much different experience.
On the way back from a recent pickup, the JAX crew decided to take a quick detour to check the place out. Even though we couldn't stay long, we offered to pay full price because we really wanted to check the place out. The owner wouldn't have it. We were given free wristbands and had the run of the place for as long as wanted. The owner even went out of his way to show off a few of his prized pieces and then walked us over to check out the games he had in his overflow area.
For those of you that were turned away, it was probably simply due to the fact that you were dealing with "the help" and not actually speaking with the owner of the place, Brian. Good help is hard to find and the employees were most likely instructed to follow the rules. Once you allow your front desk person to decide who gets in for free and who doesn't, you wind up with an arcade full of their buddies and no money in the till.

I wish they could have found a way to make it work in that location. The ambience of the building makes for an amazing arcade feel in the place.
Steve
MM